Terms of Service

You may use our website for personal, non-commercial purposes. You agree not to misuse the site or its content, attempt to gain unauthorized access, or use it for unlawful purposes.

• All tour bookings are subject to availability and written confirmation by SudiLanka Tours.

• To confirm a booking, a non-refundable deposit of 30% of the total tour cost must be paid upfront. The remaining balance must be settled before the start of the tour, as advised by our team.

• We accept payment via bank transfer, credit card, or other methods as specified during the booking process.

• Tour confirmations are only guaranteed after the deposit has been received and acknowledged.

• All prices listed on our website or in our quotations are in USD unless stated otherwise.

• Prices are based on current rates of exchange, taxes, fuel costs, and third-party service rates. We reserve the right to revise prices in response to changes in these factors.

• Cancellation by the Client:
  If you wish to cancel your tour after confirmation, the request must be made in writing via email. The following conditions apply:

  • The initial 30% deposit is non-refundable.

  • If additional payments have been made, refunds (if any) will be processed within 30 working days from the cancellation date.

  • Refunds will be made after deducting applicable charges, including but not limited to:

    • Third-party cancellation fees (e.g., hotels, transportation providers, activity partners), based on their individual policies

    • Administrative and communication fees

    • Bank transfer and transaction fees

• Cancellation by the Company:
  In the rare event that SudiLanka Tours must cancel a confirmed booking due to unforeseen circumstances, we will offer:

  • A full refund of all amounts paid, or

  • An alternative tour of equal value, depending on the client’s preference.

• You are responsible for ensuring that you possess valid travel documents, including passports, visas, health certificates, and insurance.

• We strongly recommend purchasing comprehensive travel insurance that includes coverage for cancellations, medical emergencies, lost luggage, and delays.

• You acknowledge that travel may involve risks, including those associated with physical activity, transportation, climate, and local conditions.

• It is your responsibility to consult your doctor before travel and confirm that you are fit to participate in all planned activities.

• SudiLanka Tours shall not be held liable for any illness, injury, or incident unless due to proven gross negligence on our part.

• While we aim to deliver the tour as described, changes may be necessary due to weather, road conditions, local events, or force majeure.

• We reserve the right to adjust itineraries and schedules. Where possible, clients will be informed in advance and offered suitable alternatives.

All content on our website, including text, images, videos, and branding elements, is the intellectual property of SudiLanka Tours or its licensors. Unauthorized use, reproduction, or distribution of any materials is strictly prohibited.

Our tours may include services provided by third parties (such as hotels, airlines, guides, and transport providers). While we strive to partner with reliable service providers, we are not liable for any issues arising from their actions, omissions, or policies.

To the maximum extent permitted by law, SudiLanka Tours shall not be liable for:

• Any indirect, incidental, or consequential damages

• Delays, loss, injury, or inconvenience resulting from circumstances beyond our control

• Acts of nature, war, strikes, or government restrictions

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes will be resolved in the courts of Sri Lanka.

We may update these Terms from time to time. The latest version will always be posted on our website. Your continued use of our services implies acceptance of the updated Terms.

If you have questions or require further information regarding these Terms, please contact us:

SudiLanka Tours
Email: support@sudilankatours.com
Phone: +94 76 734 5690
Website: https://sudilankatours.com